tag:blogger.com,1999:blog-9023651534696137963.post3263898366081546314..comments2023-05-01T04:00:23.710-04:00Comments on Zen and the Art of Legal Network Maintenance: How Important is Customer Service?Lindsayhttp://www.blogger.com/profile/00323828489391932710noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-9023651534696137963.post-86992865550270533522010-04-12T16:13:54.585-04:002010-04-12T16:13:54.585-04:00It is amazing - there are a lot of companies out t...It is amazing - there are a lot of companies out there that are NOT doing this, which is scary. I had an additional bad customer service experience with the car service that we've been using for years, and because of their deteriorating customer service attitude, we're not using them again. I think companies have to work on making sure all their employees toe the company line and make their clients (whoever they may be) feel valuable. I think it's particularly important in the legal field when a) as a client you feel particularly vulnerable because you're going to a lawyer because whatever business you need them to do is outside of your area of expertise and can have an impact on your company and b) attorneys are paid a lot of money for their services, and so clients deserve to be treated well.Lindsayhttps://www.blogger.com/profile/00323828489391932710noreply@blogger.comtag:blogger.com,1999:blog-9023651534696137963.post-82864997799606596822010-04-12T15:52:03.789-04:002010-04-12T15:52:03.789-04:00Good post Lindsay. Isn't it amazing that bein...Good post Lindsay. Isn't it amazing that being responsive qualifies these days as good client service, that the bar has been lowered so much that we are thrilled when some one, or some company, actually pays attention to us like they should?Nancy Myrlandhttp://www.myrlandmarketing.comnoreply@blogger.com